RETURN & REFUND POLICY

Effective Date: September 7, 2026

At Clean India Sales Corporation, we aim to provide our customers with quality products and a smooth shopping experience. Please read the following Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product received is materially different from the product ordered.

  • The product is missing from the package or there is an issue with the delivered order.

Return requests should be submitted within 7 days of receiving the order.

Products must generally be unused, unopened, and in their original packaging, along with the invoice or proof of purchase, where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

These may include:

  • Opened or used products

  • Products damaged after delivery due to improper handling

  • Products without their original packaging

  • Products that have been altered or tampered with

  • Products marked as non-returnable on the product page

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

After verification, we may provide an appropriate resolution, which may include:

  • Replacement of the product

  • Return and refund

  • Another suitable resolution, depending on the circumstances

4. Return Request Process

To request a return, contact us using the details below and provide:

  • Order number

  • Customer name

  • Registered mobile number or email address

  • Reason for return

  • Photographs/videos of the product, if required

Our team will review the request and provide further instructions.

5. Refunds

If your return is approved and a refund is applicable, the refund will generally be processed after the returned product has been received and inspected.

Approved refunds will normally be made through the original payment method, wherever technically possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

6. Cancellation of Orders

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.

7. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as delivery of a wrong, defective, or damaged product.

Return shipping arrangements may vary depending on the reason for the return and the product involved.

8. Exchange / Replacement

Where applicable, Clean India Sales Corporation may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement is subject to product availability.

If the replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

9. Refund Delays

If you have been informed that your refund has been processed but have not received it, please first check your bank account or payment method.

If the refund is still not reflected after the applicable processing period, please contact us so that we can assist you.

10. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where there is reasonable evidence of fraud, misuse of the return process, repeated abusive returns, product tampering, or violation of this policy.

11. Changes to This Policy

Clean India Sales Corporation may update this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date.

12. Contact Us

Clean India Sales Corporation

Address:
Lal Gate,
Farrukhabad,
PIN Code – 209625, India

Phone: 05692359233

Email: airxfragrance@gmail.com
Email: Info@cleanindiasales.com , support@cleanindiasales.com

For return or refund requests, please contact us with your order details and a description of the issue.

© 2026 Clean India Sales Corporation. All Rights Reserved.